Shipping Policy

By placing an order at our website cakeexpress.online, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on cakeexpress.online website.

Your submitting of the order is subject to our acceptance of the offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide.

We will not consider ourselves bound by a contract with you in any given situation.

Deliveries via courier services cannot be delivered at specific times. All orders will be delivered during the working day between 9 am and 7 pm.

In case of a delivery not possible on public holidays or local restriction, orders will be delivered on the next working day.

To avoid problems or delays with delivery, please ensure that you have included complete address, including accurate postcode of the intended recipient and telephone number, together with your daytime contact number or e-mail address so that we can inform you if any delivery problems are encountered.

If, for any reason, you wish to change or cancel your order, you can easily do so by calling +91 9871357777 (8:00 am - 11:00 pm) or send an email to [email protected].

Please give us at least 48 hours notice before the requested delivery date.

Orders cannot be canceled or modified within 48 hrs from delivery date.

Delivery confirmation for all midnight deliveries will be notified the next day before 10:00 am.

Our custom delivery options are as follows:

Early Morning Delivery: 7:00 am - 9:00 am

Fixed Time Slot Delivery: 10:00 am - 10:00 pm

Standard Delivery: 8:00 am - 9:00 pm (4 time slots are available)

Midnight Delivery: 11:30 pm - 12:30 am

We take preference "Preferred Delivery Time" from customer, it is for your convenience and we make our best efforts to deliver your order within "preferred timeline" however this is not guaranteed and may not always be possible.

During peak holidays, festivals or events, our customer service agents may not be able to provide immediate delivery confirmation. However, please be assured that our team is working hard to get your orders delivered as soon as possible.

If the recipient is not found at home / office, your gift will be delivered to the neighbor, or security. At reception (in case of office), your order will be considered as delivered and we will not be responsible for any damage or loss of items. If recipient's number is incorrect, not responding, or is unavailable, the delivery may not be possible and as such the recipient must collect the order from our delivery center within 24 hrs. from scheduled delivery time.

If, for any reason, the delivery is "refused by recipient", the order will be considered as delivery attempted and no refund / change of order is acceptable in this case. We, however, will try our best to convince the recipient for accepting the delivery.

All items ordered under "GIFTS" category are shipped using FedEx or equivalent courier. As such we cannot specify any delivery timings, all orders will be delivered between 9:00 am - 7:00 pm and may take 3-5 days of shipping time depending on the product, availability and other parameters. Please notice "Earliest Date of Delivery" specified on product description page. If you have ordered multiple products and selected a date of delivery earlier than available date, other products such as flowers and cakes will be delivered on selected date and gifts will be shipped at the earliest possibility.